Privacy Policy
Your privacy is a top priority for us. Regarding any personal information we may collect about you, including on our website, https://mechtechhvac.com.au, and other sites we own and administer, it is Mech Tech Mechanical’s policy to respect your privacy and comply with all applicable laws and regulations.
Personal information is information that can be used to identify an individual. This includes information about you as an individual (such as your name, address, and date of birth), your devices, payment information, and even how you use a website or online service.
Please be aware that if our website contains links to third-party sites and services, those sites and services may have their own privacy rules. After clicking on a link to third-party material, you should review their posted privacy policies to see how they gather and utilize personal data. This Privacy Statement does not apply to any activities you engage in after leaving our website.
This policy goes into effect on December 22 2023.
Last updated on December 22 2023.
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
When you use or participate in any of our services or promotions, you knowingly and voluntarily provide information to us, which we refer to as “voluntary submissions.”
The term “automatically collected” refers to any information transmitted automatically by your devices when you access our products and services.
Log Data
When you visit our website, our servers may log the basic information sent by your web browser. It may contain the Internet Protocol (IP) address of your device, the kind and version of your browser, the pages you visit, the time and date of your visit, the length of time spent on each page, and other information regarding your visit.
In addition, if you encounter problems while using the website, we may automatically collect information on the error and its occurrence. This data may include technical information about your equipment, what you were attempting to do when the error occurred, and other pertinent technical information. You may or may not receive notification of such errors, including their occurrence and nature, even in the instant they occur.
It may be feasible to integrate this information with other data in order to identify specific persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
- Device Type
- The operating System
- Geo-location data
The information we collect may depend on the settings of your device and software. We advise that you consult the policies of your device maker or software supplier to see what information they make available to us.
Personal Information
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Usage of Information
When you perform any of the following actions on our site, we may collect your personal information:
Purchase a subscription
Register to receive updates from us by email or social media
Use a mobile device or web browser to access our content
Use email, social media, or comparable technology to get in touch with us.
If you mention us on social media websites,
We may collect, retain, use, and disclose information for the following purposes, and we will not process personal information in a manner inconsistent with these purposes:
- to supply you with our platform’s core features and services
We may combine voluntarily submitted and automatically gathered personal data with general information or research data obtained from other reputable sources. If you consent to our accessing your social media profiles, for instance, we may combine information derived from such profiles with information received directly from you in order to enhance your experience with our site and services, such as by providing you with more personalized content.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
No technique of electronic transmission or storage is 100% secure, and no one can guarantee total data security.
You are responsible for selecting a password and establishing its overall security strength, ensuring the safety of your personal information within our services. Ensure, for instance, that your personal information is not visible to the public on our site.
How Long We Keep Your Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may share your information with:
a parent, subsidiary, or affiliate of our company
Third-party service providers, including (but not limited to) IT service providers, data storage, hosting, and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators, may be a parent, subsidiary, or affiliate of our company. Our workers, contractors, and/or affiliated companies are our current or prospective agents or business partners.
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
third parties to collect and process data
an entity that buys, or to which we transfer all or substantially all of our assets and business
Among the third parties we now employ are:
Clicky
Google Analytics
Your Rights and Controlling Your Personal Information
Your choice: By submitting your personal information to us, you consent to our collection, storage, use, and disclosure in accordance with this privacy statement. You are not forced to provide us with personal information; however, if you choose not to, it may hinder your ability to utilize our website or the products or services offered on or through it.
If we receive personal information about you from a third party, it will be protected in accordance with our privacy statement. If you are a third party providing us with personal information about another individual, you represent and warrant that you have the individual’s agreement to do so.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
You may request access to your personal information that we maintain.
If you believe any of the information we have about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us using the information provided in this privacy statement. We shall take reasonable measures to update any information that is discovered to be erroneous, incomplete, misleading, or out-of-date.
We will not discriminate against you for exercising any of your rights regarding your personal information. We will not deny you goods or services, charge you different prices or rates for goods or services, including by granting discounts or other benefits, impose penalties, or provide you with a different level or quality of goods or services unless your personal information is required to provide you with a specific service or offer (such as user support).
Notification of data breaches: We will comply with all applicable laws in the case of a data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the information provided in this privacy statement, or use the opt-out mechanisms provided in the communication. We may require particular information from you in order to verify your identity.
Use of Cookies
Using “cookies” we collect information about you and your activities on our website. A cookie is a small piece of data that our website maintains on your computer and retrieves each time you visit, enabling us to determine how you utilize our website. This enables us to show you content that is tailored to your preferences.
Refer to our Cookie Policy for additional details.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
We may modify our privacy policy at our discretion to reflect changes to our business processes, current acceptable practices, or legislation or regulations. If we decide to modify this privacy policy, we will post the updated version via the same link you used to access this policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
Additional Disclosures for California Compliance (US)
If you reside in California and your relationship with us is primarily for personal, family, or household purposes, as per Section 1798.83 of the California Civil Code, you may request about the information we share with other organizations for their marketing purposes.
To make such a request, please email us using the information provided in this privacy statement, with the subject line “Request for California privacy information.” This type of request is permissible once every calendar year. We will provide you a list of the categories of personal information we disclosed to other organizations for their marketing purposes throughout the previous calendar year, as well as the names of those organizations. Not all personal information transmitted in this manner is protected by California Civil Code section 1798.83.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
We adhere to the guidelines mentioned in this privacy statement, ensuring that we gather and process personal information properly, fairly, transparently, and for valid, legal purposes.
Cookies and Pixels
You can always refuse our website’s cookies if your browser allows it. The majority of browsers provide you to reject all cookies or a subset of cookies through the use of browser settings. Therefore, your ability to restrict cookies is totally dependent on the capabilities of your web browser. Please refer to the Cookies section of this privacy statement for additional information.
CCPA-permitted financial incentives
In compliance with your nondiscrimination right, we may provide you with certain financial incentives permitted by the CCPA that may result in varying pricing, rates, or quality levels for the goods or services we supply.
Any monetary incentive permitted under the CCPA will be proportional to the value of your personal data, and we will give written terms that describe the nature of the offer. Your participation in a financial incentive program requires your opt-in consent, which you may revoke at any time.
California Notice of Collection
In the past year, we have collected the following categories of personal information as stated by the California Consumer Privacy Act:
- Geolocation data.
For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.
Right to Know and Erase
If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
- The categories of personal information we have collected about you;
- The sources from which personal information was obtained;
- The categories of personal information about you we disclosed for a business purpose or sold;
- The types of third parties to whom personal information was given or sold for commercial purposes.
- The business or commercial reason for collecting or selling your personal information; and The precise personal information we have gathered about you.
- The specific components of your personal information that we have acquired.
To exercise any of these rights, please contact us using the details provided in this privacy policy.
Shine the Light
In addition to the rights stated above, if you are a California resident, you have the right to request information about how we disclose certain personal information as specified by California’s “Shine the Light” law with third parties and affiliates for their own direct marketing purposes.
To receive this information, email us a request using the contact details stated in this privacy policy. Requests must begin with the phrase “California Privacy Rights Request” and contain your name, street address, city, state, and ZIP code.
Getting in touch
For any questions or concerns regarding your privacy, you may contact us using the following details:
- Mech Tech Mechanical
- info@mechtechhvac.com.au